Terms & Conditions
Web Champion (“we”, “us”, “our”) · Last updated: 8 January 2026
These Terms & Conditions govern your use of our website and the services we provide. By accessing our website, requesting a quote, placing an order, or engaging our services, you agree to these Terms.
1. Definitions
Client means the individual or entity engaging Web Champion. Services means any services we provide including branding, websites, eCommerce, system development, automation, IT and digital infrastructure management, email setup/management, hosting, maintenance, SEO, and related consulting. Deliverables means the outputs we agree to provide. Third-Party Services means services provided by others (e.g., hosting providers, domain registrars, plugins, themes, Shopify, payment gateways, email providers). Business Day means a day other than a weekend or public holiday in Victoria, Australia.
2. Engagement & Scope
Each engagement is governed by these Terms and the applicable proposal, statement of work, support plan, quote, email confirmation, or invoice. We provide Services on a fixed-price, milestone, retainer, or time-and-materials basis depending on what is agreed. Any work not expressly included in scope is out of scope and may require a variation.
3. Quotes, Pricing & Variations
Quotes are valid for 14 days unless stated otherwise. Pricing may change if scope, assumptions, timing, access, or requirements change. A variation is any change requested after scope is agreed, including changes arising from incomplete information, delays in approvals, or new requirements. Variations may be quoted and must be approved before we proceed.
4. Invoices, Payments & Late Fees
Unless otherwise agreed in writing: deposits may be required prior to commencing work (commonly 30–50% for projects); invoices are payable within 7 days of issue for project work, and in advance for retainers/support plans; we may pause work if invoices are overdue. If payment is late, we may charge reasonable costs of recovery and/or interest on overdue amounts at the maximum rate permitted by law.
5. Delivery, Acceptance & Revisions
We will use reasonable efforts to meet estimated timelines; however, delivery dates are indicative and may be affected by your responsiveness, Third-Party Services, and factors outside our control. Where revisions are included, they are limited to reasonable adjustments within the agreed scope. New concepts, additional pages, new features, substantial layout changes, or rework due to changed instructions are variations. You must review Deliverables promptly — if you do not provide written feedback or acceptance within 7 days of delivery, the Deliverables may be deemed accepted.
6. Client Responsibilities
You agree to: provide timely access to required accounts, content, approvals, and stakeholders; ensure all information and materials you provide are accurate, complete, and lawful; maintain appropriate licenses/rights to use any text, images, logos, videos, fonts, or other materials you provide; implement reasonable internal controls for account access, including strong passwords and multi-factor authentication where available.
7. Third-Party Services & Costs
Your project may depend on Third-Party Services (e.g., hosting, domains, themes, plugins, Shopify apps, payment gateways). Unless we explicitly include these costs in writing, you are responsible for Third-Party fees. We are not responsible for outages, changes, deprecations, pricing changes, or service interruptions caused by Third-Party Services.
8. Intellectual Property
Unless otherwise agreed in writing: you retain ownership of materials you provide to us; upon full payment, you receive a license to use the Deliverables for their intended purpose; we retain ownership of our pre-existing materials, templates, frameworks, processes, and know-how. We may showcase non-confidential work in our portfolio and marketing unless you request otherwise in writing.
9. Content, Approvals & Accuracy
You are responsible for reviewing and approving content, designs, and configurations prior to launch. While we can assist with drafting content, you are responsible for ensuring claims are accurate and compliant with applicable laws and industry guidelines.
10. Hosting, Maintenance & Support Plans
If you purchase a hosting or maintenance plan from us, the inclusions and response times are as stated in your plan. Support plans typically cover routine updates, monitoring, and time-boxed content changes. They do not include major redesigns, feature development, or emergency work outside plan scope, unless agreed as a variation.
11. Warranties & Disclaimers
We provide Services with due care and skill. Except as required by law, we do not guarantee that websites, systems, or marketing activities will be uninterrupted, error-free, or achieve specific business outcomes (including specific rankings, revenue, or leads).
12. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services is limited to the total fees paid by you in the preceding 3 months (or AUD $1,000, whichever is higher). We are not liable for indirect, consequential, special, or incidental loss, including loss of profit, revenue, data, goodwill, or business interruption.
13. Security & Data
We implement reasonable measures appropriate to the engagement; however, you acknowledge that no system is completely secure. You are responsible for maintaining secure access credentials and backups unless otherwise stated in your plan.
14. Confidentiality
Both parties agree to keep confidential information confidential and use it only for the purpose of performing the Services, except where disclosure is required by law or to advisers bound by confidentiality obligations.
15. Suspension & Termination
We may suspend or terminate Services if you materially breach the Agreement, including non-payment, unlawful requests, or failure to provide required access after reasonable notice. On termination, you remain responsible for fees incurred up to the termination date. For monthly plans, either party may terminate with 30 days written notice unless your plan states a minimum term.
16. Force Majeure
Neither party is liable for delay or failure to perform due to events beyond reasonable control, including failures of Third-Party Services, internet outages, strikes, natural disasters, or government actions.
17. Changes to Services or Terms
We may update these Terms from time to time by publishing the updated version on our website. Updated Terms apply from the “Last updated” date. If you continue to use our website or Services after changes, you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria.
19. Contact
Business name: Web Champion
Email: [email protected]
Website: webchampion.com.au
ABN: 67 115 699 596